Terms
International Orders
Microcom welcomes business from international customers and currently exports to more than 100 countries. International customers are responsible for any duties or taxes related to the order. Please contact your sales representative for further details related to payment and shipping.
Payment
All prices displayed on the website are in U.S. Dollars. Microcom accepts Visa, MasterCard and American Express with no surcharge. Your credit card will not be billed until your order ships.
Purchase orders are accepted from U.S. companies (no individuals) with pre-approved credit. If you would like to apply for a credit account, please call us at (818) 880-8008. Credit approval normally takes at least 5 business days.
All sales are COD or prepaid unless credit is approved. A finance charge will be applied each month on past due accounts computed at the rate of 1.5% per month. If legal proceedings are instituted hereunder, the prevailing party shall be entitled to reasonable attorney's fees and court costs incurred therein. All sales are considered final and complete after 15 days from date of invoice. No returns for refund will be accepted after 15 days.
All resellers in the state of California must have a valid California seller's permit on file before products are shipped. Otherwise, sales tax will be applied. On sales outside the United States, all required duties, licenses and fees shall be payable by the buyer in addition to the stated prices.
If you prefer to pay by wire transfer, please call us at (818) 880-8008 for more details.
Shipment
We strive to ship all "in-stock" orders the same business day if the order is received by 11:00 a.m. PST. Some orders may require a signed credit card authorization form that could delay shipment. In the event that an item is not in stock, we will notify you by e-mail or phone with an estimated delivery time. Sorry, we cannot ship to P.O. Boxes.
Delivery terms are Ex-Works Calabasas, California unless otherwise specified in writing. Title to the merchandise shall pass to the buyer upon delivery of the merchandise to the common carrier.
Shipping to 48 Continental United States: Most regular shipments under 150 pounds will be via UPS Ground unless the customer specifies another type of shipping on their order form. All UPS charges will be added to the customer's invoice.
Very large or heavy orders will be shipped via ground freight LTL unless specified otherwise by the customer.
Shipping to Hawaii and Alaska: Packages are limited to 70 pounds. All UPS charges will be added to the customer's invoice.
Return Policy
Equipment Return - No used product may be returned for credit, replacement, or exchange other than as provided for in Microcom's Limited Warranty. New, unused/uninstalled, product many be returned in original packing, including all components, cables, software, manuals, etc., within 10 business days of invoice for credit only and may be subject to a 20% restocking fee. All sales of mini-PCI cards and OEM modules are considered final and may be returned for repair or replacement only if they are found to be defective out of the box. Manufacturer’s warranty may apply to these items.
Returns for all Ubiquiti Networks products are handled directly by the factory and may contacted as follows:
Ubiquiti Networks, Inc.
Technical/Customer Support
https://help.ui.com/hc/en-us
Tel: 408-942-1153
Email: support@ui.com
Skype: Ubiquiti_Support
Return Material Authorization - All returns must be accompanied by a Microcom Return Material Authorization form that may be obtained by contacting Microcom at sales@microcomtec.com or (818) 880-8008. Customer is responsible for all return freight charges.
Microcom Academy Classes
Cancellations made more than 14 calendar days before the class start date may be charged a $100 processing fee. No refunds will be issued on cancellations made 14 or fewer calendar days from the class start date – student forfeits entire tuition fee. Microcom reserves the right to change pricing, registration terms and conditions, to make changes to any of our products or programs described on this website, or to change a course location or cancel a course at any time without notice or liability. Microcom's sole liability will be limited to the refunding of any fees paid in respect of the course, and Microcom shall not be responsible for any incidental or consequential loss arising whatsoever. Microcom will endeavor to give students as much advance notice as possible of any change to their enrollment. Unless otherwise agreed in writing, any terms or conditions specified on or referenced within an ordering document shall have no force or effect, and in no event shall Microcom's performance of services or provision of products constitute acceptance of any such terms or conditions.
Limited Warranties
Appropriate Use – Selection of product, its installation and use are the sole responsibility of the customer. Microcom provides no skill or judgment related to the application of the products it sells.
Manufacturer-labeled warranty - Microcom sells the products of reputable manufacturers under their respective brand or trade names. Microcom makes no express or implied warranty as to such goods. Customer remedies for defects of goods are subject to any limitations contained in their manufacturer's terms and conditions to Microcom and the provisions of the manufacturer's warranty, either or both of which will be furnished upon request. Microcom is not responsible for any warranty-related issues.
Microcom-labeled warranty – Microcom warrants the product sold under its name to be free of defects in materials and workmanship for a period of ninety (90) days from the date of invoice. This warranty does not apply to products that: are opened, altered, or defaced; are not used in accordance with instructions and the normal intended use; or require replacement due to normal use, natural disaster, rust or corrosion, lightning strike, power surge, physical damage to internal or external parts. Defective items may be repaired or replaced at the sole discretion of Microcom.
THIS WARRANTY IS THE ONLY WARRANTY APPLICABLE TO THE GOODS PURCHASED HEREUNDER AND IS EXPRESSLY IN LIEU OF ANY WARRANTIES OR CONDITIONS OTHERWISE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OR MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE. WE SHALL NOT BE LIABLE FOR LABOR, LOSS OF PRODUCT, CONSEQUENTIAL OR INDIRECT DAMAGE.
Typographical errors
Microcom Technologies, Inc. is not responsible for typographical errors or omissions relating to pricing, copy, photography or application. In the event of a pricing error we will contact you via e-mail or telephone with the corrected pricing information. We also reserve the right to limit quantities ordered.
PRIVACY POLICY
Microcom Technologies, Inc. operates the microcom.us website, which provides the Service.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing, operating, and improving the Service. We will not use or share your information except as described in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, company name, email address, phone number, billing address, shipping address, and other account or order information. The information that we collect will be used to contact you, identify you, process transactions, provide customer support, and improve our Service.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type and version, device information, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, referring URLs, and other statistics.
Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses cookies and similar technologies to collect information and improve our Service. These technologies may be used to support core website functions, analyze website traffic, and improve user experience. You have the option to accept or refuse cookies through your browser settings, and to know when a cookie is being sent to your computer. If you choose to refuse cookies, you may not be able to use some portions of our Service.
Global Privacy Control
We recognize and honor Global Privacy Control (“GPC”) signals. If your browser sends a GPC signal, we will treat it as a request to opt out of any sale or sharing of personal information to the extent such activity occurs under applicable law.
Sale or Sharing of Personal Information
Microcom Technologies, Inc. does not sell personal information for monetary value. We may use service providers or analytics tools that help us operate and improve the Service. Where applicable, we honor opt-out preference signals such as GPC.
Service Providers
We may employ third-party companies and individuals for the following reasons: to facilitate our Service; to provide the Service on our behalf; to perform Service-related services; to assist us in analyzing how our Service is used; to process payments; or to support order fulfillment and website hosting.
We want to inform our Service users that these third parties may have access to your Personal Information only as needed to perform tasks assigned to them on our behalf. However, they are obligated not to disclose or use it for any other purpose.
Security
We value your trust in providing us with your Personal Information, and we strive to use commercially reasonable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage, is 100% secure and reliable, and we cannot guarantee its absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our Service, comply with legal, tax, or accounting obligations, resolve disputes, and enforce our agreements.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Please note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of those websites. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
California Privacy Rights
If you are a California resident, you may have rights under California law regarding your personal information, which may include the right to request access to, correction of, or deletion of certain personal information we collect about you, as well as the right to opt out of certain sharing practices. We will not discriminate against you for exercising any applicable privacy rights. To make a privacy-related request, please contact us using the contact information below.
Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the event we discover that a child under 13 has provided us with personal information, we will delete such information from our records as soon as reasonably practicable. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take the necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. Any changes will become effective immediately after they are posted, unless otherwise stated.
Contact Us
If you have any questions or suggestions about this Privacy Policy, please do not hesitate to contact us.
